HR & Talent Operations Officer

Key Responsibilities

1. Recruitment & Talent Acquisition

• Manage end-to-end recruitment processes (sourcing, screening, interview coordination, offer management)
• Maintain a strong candidate pipeline for current and future hiring needs
• Collaborate with hiring managers to understand role requirements
• Utilize job boards, social media, and direct sourcing techniques

2. HR Administration & Compliance

• Maintain accurate employee records and HR documentation
• Ensure compliance with Jamaican labor laws and company policies
• Assist with drafting employment contracts, letters, and HR documentation
• Handle employee queries and provide day-to-day HR support
• Manage Time & Attendance systems (e.g., tracking hours, attendance, and punctuality)
• Review, track, and approve Paid Time Off (PTO) requests in line with company policy
• Maintain accurate leave records (vacation, sick leave, public holidays, etc.)
• Monitor attendance trends and escalate any irregularities or disciplinary concerns
• Generate reports on attendance, leave balances, and HR metrics as needed

3. Contract Management

• Monitor employee contract start and end dates to ensure timely renewals or proper non-renewal processes
• Proactively notify management and clients of upcoming contract expirations
• Coordinate contract extensions, amendments, and terminations in line with company policy and labor laws
• Ensure all contractual changes are properly documented and communicated

4. Onboarding & Orientation

• Coordinate and facilitate onboarding sessions for new hires
• Collect and verify all required employee documentation
• Ensure smooth integration of new employees into client environments
• Deliver or coordinate orientation programs

5. Training & Development

• Support the planning and execution of training programs
• Track employee progress and training completion
• Identify skill gaps and recommend development initiatives

6. Payroll Coordination

• Prepare and submit payroll data accurately and on time
• Liaise with payroll providers or internal finance teams
• Ensure statutory deductions (NIS, NHT, PAYE, Education Tax) are correctly applied
• Resolve payroll-related queries from employees

7. Benefits Administration & Insurance

• Manage employee benefits including health and life insurance enrollment and updates
• Serve as liaison between employees and insurance providers
• Assist employees with submitting and tracking insurance claims
• Ensure timely resolution of benefit-related issues and claims

8. Employee Engagement

• Plan and coordinate employee engagement initiatives (events, recognition programs, wellness activities)
• Monitor employee satisfaction and feedback
• Support retention strategies

9. Client Support

• Act as a point of contact for assigned clients regarding HR and staffing matters
• Provide updates on recruitment, employee performance, and HR issues
• Ensure service delivery meets client expectations