Assistant Store Manager – Retail

Key Responsibilities:

Support sales growth by actively engaging customers, understanding their needs, and recommending suitable products

• Assist in building and maintaining strong customer relationships, including identifying new business opportunities through referrals and social media
• Monitor market trends and product performance and provide feedback and recommendations to management
• Assist with staff scheduling to ensure adequate coverage at all times
• Participate in monthly sales meetings and contribute to performance reviews and sales strategies
• Support client visits and assist with promoting the full range of available products

Operational Duties:

Cash & Financial Management

• Assist with enforcing proper cash handling and security procedures
• Support daily sales reconciliations, cash float management, and bank lodgments
• Monitor petty cash usage and ensure accurate recordkeeping

Stock & Inventory Management

• Assist with tracking product movement and coordinating timely stock replenishment
• Support the ordering process to prevent stock shortages or overstocking
• Conduct routine quality checks and ensure products are properly stored and displayed
• Liaise with the warehouse regarding deliveries, discrepancies, and inventory updates

Team Leadership & Performance Support

• Assist with onboarding, training, and coaching store staff
• Support the maintenance of employee records and adherence to store policies
• Help ensure team members meet service standards and performance expectations
• Assist with disciplinary processes and payroll submissions as required

General Managerial Responsibilities

• Support store opening and closing procedures
• Assist in maintaining store security for staff, customers, and merchandise
• Stay informed on retail trends and customer service best practices
• Participate in meetings, training sessions, and stock-taking activities
• Review weekly sales reports and support the implementation of improvement strategies
• Assist with staff schedules and maintaining store cleanliness and presentation
• Perform any other duties reasonably assigned within the scope of the Assistant Store Manager role