Front Line Associate

Financial & Remittance Services

• Examine and verify transaction details for MoneyGram, Western Union, Xoom, Ria, Remitly, and JN Money Services
• Accurately enter customer transactions into respective partner software systems and issue computer-generated receipts
• Verify customer identity by collecting and validating government-issued ID and TRN in accordance with regulatory standards
• Disburse and receive cash in strict adherence to established money-handling policies and procedures
• Ensure proper storage and filing of transaction receipts and documentation
• Perform end-of-day (EOD) cash balancing to ensure all transactions align with cash collected and disbursed
• Investigate, report, and account for any cash discrepancies promptly
• Monitor vault balances and order cash supplies to meet daily operational needs
• Inform and educate customers on Bank of Jamaica (BOJ) regulations and compliance requirements
• Quote exchange rates accurately using authorized systems (e.g., MoneyGram platform)

Shipping & Inventory Operations (UnionOne Express)

• Receive, collect, and process customer packages for local pickup
• Accurately add and update package information in the local inventory and tracking system
• Coordinate package releases and ensure proper customer verification prior to handover
• Maintain organized and secure storage of incoming shipments

Loan Services (First Union Financial Franchise)

• Solicit loan applications from qualified customers
• Conduct preliminary assessments and assist with loan approvals in line with franchise guidelines
• Ensure accurate documentation and compliance throughout the loan application process
• Clearly explain loan terms, repayment obligations, and policies to customers

Sales, Customer Service & Administration

• Explain, promote, and sell all company services, including:
• MoneyGram, Western Union, JN Money Services
• Mobile Top-Up & Bill Payment Services
• Loans & Financial Products
• Shipping & Courier Services
• Other value-added offerings
• Perform clerical and administrative tasks such as cheque requisitions, lodgments, and record management
• Deliver consistently high levels of customer service while managing multiple transactions efficiently
• Perform any other job-related duties as assigned by management