Operations Manager
- St. Ann
- Operations Manager
- Architecture & Real Estate
- Full-Time
- St. Ann
- Accepting Applications
- Listed: 1 month ago
- Key Details
- Salary Amount: $150,000.00
- Salary Type: Monthly
- Gender: Male or Female
- Experience: 3 years
- Career Level: Mid Level
- Qualification: Bachelor’s Degree
- Job Overview
Our client is a leading real estate brokerage in Jamaica, renowned for its commitment to excellence, integrity, and client satisfaction. They are passionate about helping individuals and families find their dream homes, whether it’s a cozy beachfront villa, a spacious family residence, or a lucrative investment property.
Job Summary
The Operations Manager is responsible for the smooth and efficient day-to-day operations of the real estate brokerage. This role requires a highly organized and detail-oriented individual with strong leadership and communication skills. The Operations Manager will oversee various aspects of the brokerage’s operations, including administrative tasks, team management, client relationship management, HR functions, and ensuring compliance with industry regulations.
- Responsibilities/Duties
Key Responsibilities
Team Management & HR:
- Recruit, train, and mentor new team members (e.g., real estate agents, administrative staff).
- Conduct performance reviews, provide feedback, and address any performance issues.
- Foster a positive and productive team environment.
- Oversee team schedules, and assigned leads, and monitor individual performance.
- Manage employee on-boarding and off-boarding processes.
- Advise on and implement HR policies and procedures.
- Handle employee relations matters, including conflict resolution and disciplinary actions.
- Ensure compliance with all relevant labor laws and regulations in Jamaica.
- Manage employee benefits and compensation.
Administrative Support:
- Manage all administrative tasks, including but not limited to:
- Preparing and managing contracts, agreements, and legal documents.
- Handling client inquiries and correspondence.
- Managing client databases and maintaining accurate records.
- Coordinating appointments and scheduling showings.
- Overseeing office operations, including inventory management and maintenance.
Client Relationship Management:
- Build and maintain strong relationships with clients, ensuring a positive and professional experience.
- Proactively identify and address client concerns and issues.
- Provide exceptional customer service at all times.
Financial Management:
- Assist with the preparation of budgets and financial reports.
- Monitor expenses and ensure operational efficiency.
- Oversee commission payments and other financial transactions.
Compliance:
- Ensure compliance with all relevant real estate laws and regulations in Jamaica.
- Stay abreast of industry best practices and regulatory changes.
Technology & Systems:
- Implement and maintain efficient office systems and technologies, including CRM software and other relevant tools.
- Train team members on the use of these systems.
Marketing & Business Development:
- Assist with marketing and business development initiatives, including:
- Identifying and pursuing new business opportunities.
- Developing and implementing marketing campaigns.
- Maintaining the company’s online presence.
- Skills & Certifications
Qualifications & Experience:
- Bachelor’s degree in business administration, Human Resources, Real Estate, or related field preferred.
- Minimum of 3 years of experience in real estate operations or a related field.
- Proven experience in team management, leadership, and HR administration.
- Strong understanding of the Jamaican real estate market and regulations.
- Excellent communication, interpersonal, and organizational skills.
- Proficiency in Microsoft Office Suite and other relevant software.
- Strong customer service orientation.
- Ability to work independently and as part of a team.
- Strong problem-solving and decision-making skills.
Note:
- This job description is intended to provide a general overview of the position and may not include all duties and responsibilities.
- The company reserves the right to modify or amend this job description at any time.
- Working Conditions
The role is primarily office-based, involving work at a desk with a computer, phone, and other office equipment. The work environment is typically quiet to moderately busy, with regular interactions with colleagues and occasional clients.
Physical Requirements:
The role requires prolonged periods of sitting, typing, and using office equipment. Minimal physical effort is needed, aside from occasional lifting or moving of light office supplies.