Call Centre Agents
- St. James
- Call Centre Agents
- Customer Service & BPO
- Full-Time
- St. James
- Accepting Applications
Deadline: January 31, 2025
- Listed: 3 weeks ago
- Key Details
- Salary Amount: $500.00
- Salary Type: Hourly
- Gender: Male or Female
- Experience: 6 months - 1 year
- Career Level: Entry Level
- Qualification: High School Diploma, CXC, CSEC
- Job Overview
Our client is seeking collectors to join their growing business. In this role, you will be responsible for collecting outstanding debts owed to clients. You should be able to negotiate tactfully, and persistently contact people of interest to collect the value owed.
Our Client is offering:
- Full-time employment
- Free health and life insurance
- Vacation, Sick, Leave of Absence, Compassionate leave benefits
- Paid Holidays
- Performance incentive
- Employee engagement activities
- Responsibilities/Duties
Collector Duties and Responsibilities:
- Contact relevant parties via phone calls
- Inform debtors of their payment status and timelines for repayment
- Negotiate repayment and payment plans as needed
- Be persistent in calling and contacting debtors
- Address questions, complaints, or suggestions
- Follow up on late payment notices
- Inform upper management and leaders when legal action is needed and in place
- Skills & Certifications
Collector Requirements and Qualifications:
- High school diploma or equivalent
- Previous experience as a collector or in sales is a plus
- Computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self-directed; able to work without supervision
- Excellent verbal and written communication skills
- Able to create trust and build relationships
- Able to analyze problems and strategize for better solutions
- Working Conditions
- Schedule: Flexible shifts, including evenings, weekends, and holidays, as required to meet customer needs.
- Work Environment:
- Fast-paced call center environment with a focus on achieving performance metrics.
- Standard office setting with ergonomic workstations, telephone headset, and computer access.
- Regular interaction with customers over the phone or through digital communication channels.
- Physical Requirements:
- Prolonged periods of sitting and using a computer and headset.
- Ability to maintain focus and energy during extended call durations.
- Dress Code: Business casual or company-provided uniform (if applicable).
- Additional Requirements:
- Reliable transportation to and from the worksite.
- Ability to work in a noise-controlled environment.